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BETTER BY MYLES LTD signs up to The Double Glazing & Conservatory Ombudsman Scheme backed by Nick Ross
Sussex double-glazing & conservatory company BETTER BY MYLES Ltd is one of the first businesses in the area to be awarded accreditation by the first independent regulatory body for the double-glazing and conservatory industry.
The Double Glazing and Conservatory Ombudsman Scheme (DGCOS) has been launched with the backing of the people's consumer champion, Nick Ross, to improve the industry's much maligned reputation and help consumers make the right choice when choosing an installer with whom to place their order. The former BBC Crimewatch and Watchdog presenter will be the ambassador of the Ombudsman Scheme, which will provide protection for homeowners installing windows, doors and conservatories.
Andy Myles, Managing Director of BETTER BY MYLES Ltd, says: "We are delighted to have achieved ACCREDITED MEMBER status with DGCOS, which offers consumers access to high quality, vetted installers. The backing of Nick Ross means that home owners can be reassured that this is not another toothless trade body. DGCOS is a scheme that consumers can rely on. There are lots of trade associations in the double-glazing sector, but DGCOS actually has powerful mechanisms in place to robustly police members and ensure consumers get a fair deal."
Homeownetrs buying from DGCOS members will receive a 'Peace of Mind' pack explaining that they will have the protection of the Ombudsman Scheme behind them in addition to a 10-year guarantee, a Deposit Protection Certificate and a 10-year Insurance Backed Guarantee.
In a first for consumer protection, the DGCOS Compensation Fund will pay out all bona fide claims to compensate homeowners where traders fail to live up to their promises and the Ombudsman has ruled in their favour.